You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process your cancellation within 1-2 business days. Upon successful cancellation, you will receive a full refund to your original payment method. Please note that if your order has already entered the shipping process, it cannot be canceled, and you will need to follow our standard return procedure after receiving the item.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition as you received it, and in its original packaging with all tags attached. You must also provide proof of purchase, such as the original receipt or order confirmation email. Return shipping costs are the responsibility of the customer unless the return is due to our error (e.g., wrong item shipped or defective product). To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days. The exact timing of the refund depends on your payment provider's processing times. Please note that we do not refund the original shipping charges unless the return is due to our error.
If you haven't received your refund within the expected timeframe, please first check your bank account or credit card statement again. Some payment processors may require additional time to post the refund to your account. If you still have not received your refund after this period, please contact your bank or credit card company, as they may have the refund pending on their end. If you've taken these steps and still have not received your refund, please contact us with your order details, and we will investigate the matter promptly.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact us:
Company Name: Atrendyoutfitzone Colombia S.A.S.
Address: Carrera 15 #82-35, Bogotá 110221, Colombia
Phone: +57 601 745 3289
Email: [email protected]
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM (Colombia Time), excluding national holidays.
